FAQ Page
Frequently Asked Questions
What products do you sell?
Lounest Shop specializes in modern home furniture, including modular sofas and other carefully selected pieces designed for comfortable and contemporary living.
Are your products new?
Yes. All products sold through Lounest Shop are new unless explicitly stated otherwise on the product page.
How long does shipping take?
Orders are typically processed within 1–3 business days. Once dispatched, standard delivery generally takes approximately 3–7 business days, depending on the destination and carrier.
Do you provide tracking information?
Yes. Once your order has been shipped, you will receive an email containing your tracking information and, where available, a direct link to track your package.
What is your return policy?
We offer a 30-day return policy from the date your order is delivered, subject to the conditions described in our Return & Refund Policy.
Please refer to our Return & Refund Policy page for complete details.
Can I cancel my order?
Orders may be canceled before they are processed for shipment. If your order has already been processed or shipped, cancellation may no longer be possible.
If you need to cancel an order, please contact us as soon as possible at support@lounest-shop.com.
Are prices shown in USD?
Yes. All prices on Lounest Shop are displayed in USD unless otherwise stated.
What payment methods do you accept?
We accept major credit and debit cards, as well as other payment methods made available during checkout, which may include Shop Pay, Apple Pay, Google Pay, Klarna, and other supported payment options.
Do you offer free shipping?
Yes. We offer free standard shipping on eligible orders. Any applicable shipping charges will be displayed during checkout before you complete your purchase.
Do you ship internationally?
We currently offer shipping to selected destinations. Available shipping locations and shipping options are displayed during checkout.
How can I contact customer support?
You can contact our customer support team by email at support@lounest-shop.com or through our Contact Us page.
We aim to respond to customer inquiries within 48 hours, Monday through Friday.
Are you affiliated with any furniture brands?
Lounest Shop is an independent online retailer. Unless explicitly stated otherwise, we are not affiliated with, endorsed by, or sponsored by any third-party furniture brand, manufacturer, or trademark owner.
What happens if my order arrives damaged?
For any questions or assistance, please visit our Contact Us page.
Please provide your order number together with clear photographs or video of the product and its packaging. We recommend reporting visible shipping damage within 48 hours of delivery so that we can investigate the issue and provide an appropriate solution.
For general returns, requests can be made within 30 days of delivery, subject to our Return & Refund Policy.
Contact Us
Email: support@lounest-shop.com
Phone: +44 7848 141278
Website: lounest-shop.com
NEXVORA DYNAMICS LLC
8206 LOUISIANA BLVD NE STE A 9041
ALBUQUERQUE, NM 87113 US