Privacy Policy

This Privacy Policy describes how Lounest Shop (operated by NEXVORA DYNAMICS LLC) collects, uses, and discloses your personal information when you visit or make a purchase from our website, https://lounest-shop.com/.

1. Personal Information Collection

When you visit our website, we collect certain information about your device, your interaction with the site, and the information necessary to process your purchases of furniture and home products. We may also collect additional information if you contact us for customer support or technical assistance.

Device Information

Examples of personal information collected: web browser version, IP address, time zone, cookie information, sites or products you view, search terms, and information about how you interact with the site.

Purpose of collection: to load the website accurately for you, improve website performance, understand how visitors use our website, and perform analytics to optimize our store and services.

Source of collection: collected automatically when you access our website using cookies, log files, web beacons, tags, pixels, and similar technologies.

Order Information

Examples of personal information collected: name, billing address, shipping address, payment information (including credit/debit card information, processed securely through Shopify Payments, Stripe, PayPal, or other authorized payment methods), email address, and phone number.

Purpose of collection: to provide products or services to you, process your payment, arrange shipping and delivery, send invoices and order confirmations, communicate with you regarding your order, screen orders for potential risk or fraud, provide customer support, and provide you with information or advertising related to our products and services.

Source of collection: collected directly from you when you make a purchase, create an account, contact us, or otherwise interact with our website.

2. Sharing Personal Information

We share your personal information with service providers and business partners when necessary to operate our business, provide our services, process transactions, and fulfill orders.

For example:

• We use Shopify to power our online store and manage orders and customer information.

• We use secure payment processors such as Shopify Payments, Stripe, PayPal, and other authorized payment providers to process transactions.

• We may share relevant information with shipping companies, fulfillment providers, and courier services to process and deliver your orders to the shipping address provided.

• We may use third-party analytics, advertising, and technology providers to help us operate, analyze, and improve our website and marketing activities.

• We may disclose personal information when required to comply with applicable laws and regulations, respond to subpoenas, court orders, legal requests, or government authorities, or otherwise protect our legal rights and interests.

We do not sell your personal information for monetary consideration.

3. Behavioral Advertising

We may use your personal information and information collected through cookies and similar technologies to provide you with targeted advertisements, promotional communications, and marketing that may be relevant to your interests.

We may use analytics and advertising services, including Google Analytics and other third-party advertising platforms, to understand how visitors interact with our website and to measure and improve the effectiveness of our advertising campaigns.

You may be able to control certain targeted advertising preferences through your browser settings, device settings, or the privacy controls provided by the relevant advertising platforms.

4. Data Retention

When you place an order through our website, we retain your Order Information for our records for as long as necessary to fulfill the purposes described in this Privacy Policy, including maintaining business, accounting, tax, legal, and transaction records.

You may request deletion of your personal information where permitted by applicable law. Certain information may need to be retained where we have a legal or legitimate business reason to do so.

5. Cookies

A cookie is a small amount of information that is downloaded to your computer or device when you visit our website.

We use different types of cookies and similar technologies, including functional, performance, analytics, advertising, and social media or content cookies. These technologies help us provide essential website functionality, remember your preferences, understand how visitors use our website, improve our services, and deliver relevant advertising.

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website.

6. Your Rights

Depending on where you live, you may have certain rights regarding your personal information.

If you are a resident of the European Economic Area, United Kingdom, California, or another jurisdiction that provides applicable privacy rights, you may have the right to:

• Request access to the personal information we hold about you.

• Request correction or updating of inaccurate information.

• Request deletion of your personal information, subject to applicable legal exceptions.

• Request restriction of certain processing activities.

• Request portability of your personal information where applicable.

• Object to certain processing activities, including certain forms of direct marketing.

• Withdraw consent where processing is based on consent.

To exercise applicable privacy rights, please contact us using the information provided below. We may need to verify your identity before processing certain requests.

7. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, services, technology, applicable laws, or regulatory requirements.

Any changes will be posted on this page with an updated effective date where appropriate.

8. Contact Information and Legal Ownership

For any questions or assistance, please visit our Contact Us page.

Operating Company: NEXVORA DYNAMICS LLC

Legal Representative: GUSTAVO QUINTANILLA RUIZ SOLE MBR

Business Address: 8206 LOUISIANA BLVD NE STE A 9041, ALBUQUERQUE, NM 87113

Support Phone: +44 7848 141278

Email: support@lounest-shop.com

Website: lounest-shop.com